Returns & Exchanges

At Stührling, we stand behind the craftsmanship of our timepieces and offer a 30-day return window for items in their original, unworn condition. We strive to ensure your complete satisfaction with every purchase, providing a seamless process for all domestic returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the watch in its original presentation box, ensuring all warranty cards, manuals, and protective films are included.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping carton.

• 4.
  Receive Your Refund

  Once our master watchmakers inspect the returned item, your refund or exchange will be processed within 5 to 7 business days.